Careers at Rapid


CAREERS AT RAPID
Opening the door to new opportunities
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Established in 1999, Rapid is a leading China distributor of electronic components, industrial equipment and educational products. Based in Colchester, Essex, we provide a high quality distribution service for UK and international customers. Joining us at Rapid means that you will enjoy the benefits of working for a fast-moving, dynamic organisation. Outstanding opportunities are available across our business for talented, motivated, customer-focused individuals in a wide range of areas.

Rapid employees benefit from a culture of ongoing professional development. Our working environment rewards people who bring innovation and creativity to their roles, work well with others inside and outside of the organisation and are committed to delivering the highest quality service to our customers.

We advertise vacancies regularly on this page in a range of departments. However, not everyone arrives at a job at Rapid through conventional means, and the company is always open to applications from people with initiative, drive and determination.
Here's what some of our team members have to say about working for Rapid...

“I've been working at Rapid for six months and enjoy my work very much. The environment is fast paced, friendly and supportive with opportunities to progress in both the warehouse and sales/support departments” – Steve Short, Warehouse

“Defining Rapid in one word is Teamwork. If it wasn't for the hardworking and efficient colleagues around me then working at Rapid wouldn't be such the pleasure it is! With the determination and support from all employees Rapid wouldn't function at its best.

Having worked at Rapid for nearly 10 years I have seen many changes, but there's one thing for sure, Rapid will continue to strive to do its best!” - Amie Davies, Inbound Sales

“They say time flies when you’re having fun and that certainly is the case for me in my role as Rapid’s Central and Southern Area Account Manager. There are just not enough hours in the day to do everything I want to do!

I love my job, visiting and talking to customers, solving their design problems, discussing projects, pricing and finding out what new products we can introduce. It is interesting, challenging and a lot of fun. I am on the road most of the time but I am supported by an amazing team at Rapid HQ.” – Elise Atkinson, Field Sales


Current Vacancies
Customer Experience
Advisor

Salary range TBC – dependent upon experience

Full time, 40 hours a week, working within a rota covering 08:00 to 19:00, one hour lunch break Monday to Friday (late shift every 7/8 weeks)

Location: Colchester Office

Reporting to: Customer Experience Supervisor

An excellent opportunity has arisen to join our well established and successful Customer Experience Team. You will be responsible for managing and organising the interaction between the customer and our organisation throughout the customer lifecycle. The Customer Experience Advisor is the front line for customer interaction with Rapid.

To be successful in this role you will need to be committed, reliable and hardworking with a positive and proactive approach to work.

Duties and responsibilities

    Processing orders that come into the business via web, e-mail, post, telephone or fax.
    Handling enquiries via incoming calls
    Updating customer accounts and dealing with correspondence

Skills and experience required:

    Excellent telephone manner
    Strong verbal and written communication skills
    Understanding what constitutes first class customer service
    Ability to handle a wide range of activities
    Ability to work under pressure, multi-tasks and prioritise tasks with strict deadlines
    Understanding the needs of the business along with the flexibility to change according to requirements

Find out more about this role
Education Internal
Key Account Manager

Salary range TBC – dependent upon experience

Full Time/Permanent

Location: Colchester Office

Reporting to: Internal Sales Manager

The Education Internal Key Account Manager is responsible for achieving revenue and profit targets for the defined portfolio of Universities and Colleges in line with the targets set by the company.

Rapid's Education iKAMs work closely with an Education Business Development Manager (BDM) to deliver profitable growth and business development in respect of assigned accounts (portfolio) within the Education sector (e.g. colleges and universities).

Role-Specific Attributes

    Degree educated with an aspiration to build a commercial career.
    Strong verbal and numerical reasoning skills
    Confidence to deliver proactive a high number of telephone calls consistently and enjoy the customer conversations.
    Capable of working managing multiple sales projects in addition to day to day activity whilst remaining focused.
    The ability to build valuable relationships quickly and understand how to remain relevant

Find out more about this role









Enquiry and Quotations
Co-ordinator

Salary range TBC – dependent upon experience

Full Time/Permanent

Location: Colchester

Reporting to: Internal Sales Manager

Rapid’s Enquiry & Quotation Co-ordinators work closely with the Internal Key Account Managers (iKAM) to qualify customer enquiries and identify opportunities, whilst delivering professional, compelling and competitive quotations which convert opportunity into sales.  They are responsible for achieving revenue and profit targets for the defined portfolio of customers in line with the targets set by the company.

The important indicators for success in this role are:

    Monthly, Quarterly and Annual revenue and profit delivery from the portfolio or customer segment
    Increasing the number of customer enquiries, value and conversion rate
    Delivering against agreed SLA’s in terms of time to quote and quality of quote

Role-Specific Attributes

    Technically literate with an aspiration to build a technically focused, commercial career.
    Strong verbal and numerical reasoning skills
    Confidence to proactively deliver a high number of telephone calls consistently and enjoy the customer conversations
    Capable of working managing multiple sales projects in addition to day to day activity whilst remaining focused.
    The ability to build valuable relationships quickly and understand how to remain relevant.

Find out more about this role
Evening Shift
Manager

Salary range TBC – dependent upon experience

Working Monday to Friday, 12:00 to 21:00, 40 hours per week

Location: Rapid HQ, Colchester

Reporting to: Warehouse Manager

A new opportunity has arisen for an Evening Shift Manager to work as part of the operational management, reporting directly to the Warehouse Manager. This is a permanent position working for a fast-growing distribution company.

To be successful in this role you'll need to be committed, reliable and hardworking with a positive and proactive approach to work.

Duties and responsibilities:

    Responsible for ensuring first class service and delivery to the customer
    Ensuring orders are picked, packed and delivered at the best cost to the business
    Responsible for managing the warehouse supervisors
    Overseeing the team's people-management program to include appraisals and personal development plans.

Skills and experience required:

    Strong verbal and numerical reasoning skills
    Capable of leading multiple teams and agendas or projects
    Ability to handle a wide range of activities
    Ability to work under pressure, multi-tasks and prioritise tasks with strict deadlines
    Understanding the needs of the business along with the flexibility to change according to requirements

Find out more about this role
Industry Internal Key Account Manager

Salary range TBC – dependent upon experience

Full Time/Permanent

Location: Colchester Office

Reporting to: Internal Sales Manager

The Industry Internal Key Account Manager is responsible for achieving revenue and profit targets for the defined portfolio of customers in line with the targets set by the company.

The Industry iKAM works in partnership with the field based Industry Business Development Manager to deliver their plan supported by Rapid’s category strategy which is led by the Procurement Manager.

Role-Specific Attributes

    Degree educated with an aspiration to build a commercial career
    Strong verbal and numerical reasoning skills
    Confidence to proactively deliver a high number of telephone calls consistently and enjoy the customer conversations
    Capable of working managing multiple sales projects in addition to day to day activity whilst remaining focused
    The ability to build valuable relationships quickly and understand how to remain relevant

Find out more about this role





Picker Packers

Salary range TBC – dependent upon experience

Part Time: 20 hours per week (guaranteed), Monday to Friday, working 17:00 to 21:00 Offering flexibility of working up to 40 hours per week, as and when workflow demands

Location: Rapid HQ, Colchester

Reporting to: Warehouse Manager

We are currently seeking "Picker Packers" on a part time, flexible basis to join our dedicated Warehouse Team. This is a part time role working a minimum of 20 hours per week guaranteed, with your core hours being 17:00 to 21:00, Monday to Friday. This role offers the flexibility of working up to 40 hours per week, as and when the workflow demands and when available.

You will work as part of our Warehouse Team picking and packing orders on a daily basis. You will also be responsible for replenishing bins when new stock arrives, using manual handling equipment as required, whilst adhering to FIFO requirements for picking and storing stock.

Role-Specific Attributes

    Excellent numerical skills
    Administration skills
    Computer literate, including excellent Microsoft Excel and Word skills
    Initiative, drive and enthusiasm
    An organised and methodical approach
    Ability of working to deadlines along with the ability to work on your own initiate

Find out more about this role
What our People Do
Sales

If you are motivated by targets, have an excellent telephone manner and computer skills and thrive in a competitive, customer service environment, you could work in our inbound and outbound sales teams. With duties that include taking orders over the phone, handling customer enquiries or preparing quotations, there is also scope for sales staff to move into key account management and team leadership roles.
Marketing

Roles in our marketing department include web design and development, catalogue production and content creation. Staff who work in these areas ensure that Rapid's publications are produced to a high standard, that our website provides a user-friendly experience for our customers and that the company promotes itself positively and effectively to new and established customers alike.
Procurement

Buyers and product managers ensure that Rapid's product portfolio remains at optimum levels. Staff identify new product opportunities, meet and negotiate with suppliers, maintain and manage stock levels, develop product marketing campaigns and promotions. Procurement staff should be results-driven, able to multi-task and work under pressure, as well as build relationships with customers and suppliers.
Warehouse

Our warehouse team is the hub of our business. In a fast moving environment, you could be picking, packing or despatching orders, replenishing shelves when new stock arrives and using manual handling equipment at times. Warehouse staff need to be numerate, literate, possess basic  computer skills and have an organised, methodical approach to their work.